Frequently Asked Questions

Everything you need to know about our premium outdoor apparel.

How long does shipping typically take?

Standard shipping usually takes 3-5 business days within the contiguous United States. Expedited shipping options are available at checkout for faster delivery.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to initiate a return or exchange.

How do I care for my Chêne Gear technical apparel?

To maintain performance, we recommend machine washing on a cold, gentle cycle with tech-wash detergent and hanging to dry. Avoid bleach and fabric softeners.

Do you offer a warranty on your waders and outerwear?

Yes, we stand behind our craftsmanship. All Chêne Gear products are covered by a limited lifetime warranty against manufacturing defects in materials and workmanship.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm.

How can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.